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Manager IT Service Management (m/f/d)
06/13/21, IT, Mannheim - DE

Your contribution

In this role you're responsible for the global supplier and reional support and you ensure that IT services for internal customers are provided to their needs in respect to the defined Service Level Agreements. 
  • You manage and lead a team of about 10 employees (partly virtual)
  • You're responsible for implementing and ensuring global support processes
  • You develop and implement Service Level Agreements and manage escalations
  • Furthermore you will also plan, organize and execute trainings
  • Documentation
     

Your strengths

  • You have an IT related education (studies or apprenticeship) and minimum of 5 years professional leadership experience 
  • You have already worked with Service Management Tools
  • Basic network and Microsoft certifications
  • ITIL Foundation Service Processes
  • You're a good communicator, you enjoy working in a team, you are able to convince others through your inspring personality and you have already experience in leading a team
  • Fluent in English and German

Our offer

  • An international working environment within a family-owned company
  • A wide range of responsibilities, challenges and career opportunities
  • Room for innovative thinking and growth
  • The chance to work within intercultural teams
  • Flat hierarchies and a high level of flexibility
  • Option to work from home
Are you interested in joining our team? Then apply online via our RKW application portal indicating your notice period and salary expectations. Do you have questions? Send us an email to career@rkw-group.com  
Apply now